Mystery shopping

The mystery shopping concept suggests that a professional pretends to be a customer and tests your services quality and your team abilities. The mystery shopper has to complete a survey, which will allow you to know the shops that you have to improve by means of a better availability or a better welcoming or interior decoration for example.

Mystery shoppers are hired and trained by Qualivox to give you the better ways of work you deserve. Currently, more than 1000 mystery shoppers are working with Qualivox. To be a good mystery shopper, applicants have to be curious, observant and precise.

The mystery shopping concept allows you to know better some important points of your strategy. By means of mystery shopping, you could know if your salesman respects the sale process for example. This project gives you the opportunity to find new ways to develop quality as you develop your business. The customer will be more and more satisfied.

Mystery shopping can be a visit of the shop, an e-mail, a letter or a phone call. With customers' opinions, mystery shopping allows you to improve the quality of your shops.